Our client had just recently merged two internal training organizations (Technical and Business training) and was looking for a way to take advantage of the existing “best practices” within each group while creating the new “culture” that would drive performance and loyalty to the consolidated organization. They looked to The Grasp Group to assist in bringing the new team together with their consolidated stakeholders to design and implement a new way of doing business.

The challenge in this case wasn’t the design of the new processes, it was ensuring all stakeholders had the opportunity to participate and there was a clear demonstration of “lack of bias” throughout the entire process. With a small team of TGG senior consultants we quickly engaged the various teams, using individual, small group and large group sessions to identify existing ways of doing business, surfacing potential best practices in a non-partisan way to gain group consensus. This resulted in a creative and effective mix of old and new ways of performing specific operational tasks to meet their corporate mandate, with every team taking ownership of the business processes they had helped to define.

Of course the design means nothing if it is just going to “sit in a binder on the shelf”. We worked with the internal teams to stagger the launch of new processes, allowing each process to “land” within the respective group and inevitable kinks to be ironed out prior to moving onto the next one.

The entire program took just a few short months with the resulting organization working together to meet the challenges of their business in supporting the business and technical training demands of the entire organization.